Submitting a complaint to us
Not satisfied with our service or another complaint?
Nothing brings us more joy and satisfaction than collaborating effectively with you as our customer. When we inform, advise, and make decisions seamlessly, it leads to mutual satisfaction. However, we acknowledge that this does not always happen. Various reasons can lead to dissatisfaction, hindering a productive partnership.
If, for any reason, you are dissatisfied, please let us know! We will do our best to resolve the issue promptly.
Your feedback or complaint
You can address your comments or complaints either orally or in writing to:
Willem van den Berg
Bilderdijklaan 23
5611 NG Eindhoven
Phone: +31 40 239 20 54
Email: willem.vandenberg@brickle-mortgages.nl
You will receive an acknowledgment of receipt within two days, explaining the subsequent procedure.
Independent Financial Services Complaints Institute (Kifid)
Fortunately, we can resolve most complaints or comments to everyone’s satisfaction. However, there may be situations where we cannot reach a resolution. If your complaint persists, you can refer it to the Financial Services Complaints Institute, known as Kifid. This recognized and independent institution can review your complaint. You have three months from the date we notify you of our decision to file a complaint with Kifid. You are also free to take your complaint to the Civil Court.
Financial Services Complaints Institute (Kifid)
Postbus 93257
2509 AG The Hague
Phone: 070-3338999
Email: info@kifid.nl
For more information about the Financial Services Complaints Institute (Kifid): www.kifid.nl
Our registration number with Kifid: 300.001455
Our AFM license number: 12003883